TERMS AND CONDITIONS

Deuber & Partner saddle and tack and Ultimate Bitless Bridle sales: in compliance to UK law, Sense Equine gives the consumer 14 days to return items in “as new” and unused condition. Returned goods are sent at the customer’s cost. All saddles / tack should be returned to 22 Dereham Road, Mattishall, Norfolk, NR20 3NL. Sense Equine reserves the right to charge a fee for soiled goods. A refund shall be issued once items are returned from Sense Equine to Ultimate Bitless Bridle or Deuber & Partner and following an inspection of condition.

Faulty goods - please call Alex on 07887429844 or email alex@senseequine.com as soon as possible. If possible, please take photos/videos of the issue so this can be discussed with the supplier as appropriate.

Deuber & Partner products:

Warranty - With proper use, good care and adequate storage, Deuber & Partner offer a 3 and a 5 year warranty on the saddle trees for Baroque, English, Quantum and Flex Fit saddles.

The warranty is only valid upon presentation of the original invoice and/or warranty card which is provided by Sense Equine. Since leather is a natural product, it may have visible, small color changes or scarring or overgrown cracks. These are not leather errors, but a sign of authenticity. Wear and tear parts (e.g. as girth/cinch, tie-strap, off-billet, girth, Anti-Fender-Slip protection, stirrup leather or silver parts) are imposed by the warranty.

Caring for your new saddle

A warranty is only guaranteed if your saddle used properly, preserved and maintained. Leather is a natural product and reacts to environmental influences. Keep your saddle in a dry, cool and dark room and store it on a suitable saddle rack. The tack room should be separated from the barn. Clean your saddle regularly from dirt and other residue with a damp cloth and mild saddle soap. In order to preserve the high-quality vegetable tanned leather in substance and quality, oil the leather of your saddle once or twice a year sparingly after cleaning.

Warning

Never oil any of the Nubuck leather areas and adjoining edges of your saddle! Bright natural colored saddles will darken when oil is applied, We highly recommend you purchase a Nubuck brush and Nubuck Eraser to care for Nubuck leather properly.

For leather care in between rides use a high quality leather grease (especially for tanned vegetable leather), which has a waterproofing effect. All fats/greases/oils are to be used sparingly; otherwise the leather will lose its tension and stability.

Ultimate Bitless Bridle care:

Lifetime guarantee on stitching and materials.

Hand or machine wash and air dry. Store out of direct sunlight.

Shipping 

We do our best to get your items shipped to you as quickly as possible when it is not possible to deliver by hand. Sense Equine uses the services of www.transglobalexpress.co.uk for UK & worldwide shipping. Estimated shipping times can be given at time of ordering. Please note: for worldwide shipping there may be customs / import charges for your own country. Sense Equine holds no responsibility for these costs. Please check with your country's customs / government services for more information.